Information regarding online dispute resolution under Article 14 Paragraph 1 of the Online Dispute Resolution Regulation (ODR):
The European Commission grants consumers the possibility to resolve disputes online, pursuant to Art. 14 Par. 1 of the Online Dispute Resolution (ODR) on one of its platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a place where consumers can try to reach out-of-court settlements on disputes arising from online purchases and service contracts.
